Refund policy
Order Cancellations
You may request cancellation within 24 hours of placing your order, provided the order has not shipped. Once an order has shipped, it cannot be cancelled. To request cancellation, email info@angadifoodstories.com with your order number. A cancellation is not confirmed until ANGADI replies.
Damaged or Incorrect Items
If your order arrives damaged or you receive an incorrect item, contact info@angadifoodstories.com within 24 hours of delivery. Include your order number and clear photos or a short video showing the item and its packaging. We aim to review claims within 24–48 hours. If the claim is approved, ANGADI will arrange a replacement or refund, as appropriate.
Missing Items
If an item is missing from your order, notify us within 2 days of delivery at info@angadifoodstories.com. Please include your order number and identify the missing item. Once the issue is confirmed, we will ship the missing item at no additional cost.
Natural Product Variation
ANGADI products may be stone-milled, bull-pressed, or sourced directly from farms in small batches. Slight differences in colour, aroma, and taste between batches can occur naturally and are not considered defects. Refunds or returns are not offered solely because of these natural variations.
When Refunds Are Not Available
- Change of mind or ordering the wrong item.
- Products that have been opened or used, except where applicable law requires otherwise.
- Natural variations in colour, aroma, or taste that are consistent with the product description.
Shipping Charges & Refund Processing
Original shipping charges are non-refundable unless the error was ours. Approved refunds will be issued to the original payment method within 15 days. The time taken for the funds to appear in your account may depend on your bank or payment provider.
How to Contact Us
Email info@angadifoodstories.com and include your order number, a description of the issue, and any requested photos or video. We aim to respond within 24–48 hours.